InfoStream Onboarding, Safety and Compliance Solutions Lead to Improved Compliance, Increased Revenue Opportunities and Higher Driver and Employee Satisfaction
ContainerPort Group, founded in 1971 and headquartered in Cleveland, Ohio, is an international and domestic intermodal carrier. With 1300 independent contractors in 23 terminal locations, CPG specializes in intermodal services including container trucking, container depot operations, rail, warehousing, and logistics east of the Rockies. As the company has grown, they have determined a need to improve process management and visibility to information in the areas of onboarding, safety, and risk.
With so many disparate systems housing all of its driver, safety, and risk information, CPG found itself challenged to view and respond to time-sensitive, risk-related data and events. Various departments had access to limited information, but there was no way to get a complete view of fleet and driver behavior without an extensive amount of manual interaction.
Selected for its innovative automation functionality and configurable workflow management processes in a single, end-to-end solution, ContainerPort Group chose the following SHIPS safety and transportation compliance solutions:
- Driver Qualification File Management
- Vehicle File Management
- Annual Safety Review
- Accident Scene Management
- Roadside Inspection Management
- Log Violation Management
The InfoStream system has become the company's system of record for all safety-related information and behavior, giving CPG a leg up in maintaining a safe, productive, and satisfied fleet of drivers.
Improved Efficiencies Reduced Safety Staffing Overhead Costs by 20%, and Improved DQ File Compliance Leading to 50% Reduction in Out of Service Status Due to Expired Documents
CPG has seen improvements in the organization's processes and efficiency. By allowing its staff to work by exception, the company has reduced staffing overhead costs by 20%. The system has also streamlined communications with the company's field operations, improving efficiency not just in the office, but in the remote locations as well. As a result, fewer drivers are placed out of service waiting for expired documents to be renewed, resulting in a 50% improvement in updating expired documents.
Streamlined and Improved Accuracy for Compliance Audits
Expectations of InfoStream's Driver Qualification File Management Solution were exceeded when CPG engaged in a DOT compliance audit. As a result of the DOT file integrity, the retrieval process of the auditors' requested files was easy to accomplish and the files provided were complete, accurate, and compliant upon review. The combined systems and processes made possible with the DQ File Management solution demonstrated to the auditors CPG's commitment and investment to enrich its safety program which ultimately resulted in a positive review.
Increased Employee Satisfaction
The unprecedented automation and workflow capabilities within the InfoStream solution has freed the CPG safety and field office personnel to focus less on chasing down paperwork and more on their primary job functions. Safety staff are spending more time managing and identifying risk-based activities while the terminal managers are spending more time with their drivers. In addition to the improved efficiencies gained as a result of the system, overall employee satisfaction has increased across the organization, leading to higher retention rates and a safer fleet of drivers.
Integrations to Legacy Systems Provide for Synchronized Information
As a function of the platform, InfoStream provides integrations to dispatch and other third-party systems. CPG is able to import data and documents from their applicant tracking system to the InfoStream onboarding and driver management solutions. Additionally, data is able to be exported and imported between CPG's dispatch system and InfoStream. This integration minimizes or eliminates the redundancy of re-keying information into multiple systems as well as eliminates the risk of inconsistent and/or inaccurate information residing in multiple databases.
ContainerPort Group is eager to leverage even more information from third-party systems that will integrate with the InfoStream Driver Performance Management platform. By incorporating additional outside data into the system, be it driver performance, background reports, or in-cab video technology, CPG is looking forward to extending the value of all implemented solutions.